SWITCHBOARD OPERATOR

Posted 1 month ago
PLEASE NOTE THAT CORRESPONDENCE WILL ONLY BE LIMITED TO SHORT-LISTED CANDIDATES.
BIDVEST FM IS COMMITTED TO THE ACHIEVEMENT AND MAINTENANCE OF EQUITY IN EMPLOYMENT.
  1. ROLE PURPOSE

To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers;

  1. MAIN OUTPUTS
  • Ensures high level switchboard operation service.
  • Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
  • Updates information promptly on the directory system and continuously update the database.
  • Responds to calls that return to the board unanswered and assists callers with alternative extensions.
  • Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
  • Handles client complaints and queries and provides prompt feedback.
  • Keeps an open channel of communication with fellow staff and builds team spirit
  • Manage & co-ordinate all conference facilities, boardroom bookings as and when required
  1. KEY COMPETENCIES

The right person must have the following competencies: –

  • Have broad office administration knowledge with a strong focus on quality standards, safety standards & customer relationship management
  • Approachable, Friendly and energetic.
  • Ability to work under pressure.
  • Must be patient
  • Must be punctual and reliable.
  • Have planning skills and be organized
  • Be deadline driven
  • Innovation orientated
  1. QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements: –

  • Grade 12
  • Certificate in Office Administration/Secretarial
  • 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
  • Computer literate, proficiency in MS Word, MS Excel & MS Outlook (Intermediate skill-level)
  • Valid code 8 driver’s license (Advantageous)
  • Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

Submite your application to
Noluthando Nkambule
Tel:
Senior Manager: People Management
Email: AbsaRecruitment@bidvestfm.co.za

Job Features

Occupational levelSKILLED (2744)
DepartmentOPERATIONS
LocationABSA BLOEMFONTEIN, FREE STATE
Closing Date27 OCTOBER 2021

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