SWITCHBOARD OPERATOR

Posted 2 weeks ago

Switchboard Operator – GAUTENG – (EOH)  Bedfordview



Job Features

Job CategoryOperations
Occupational levelSKILLED
DepartmentOPERATIONS
LocationGAUTENG – (EOH) BEDFORDVIEW
Closing Date25TH NOVEMBER 2020
Tertiary educationGrade 12
Secondary educationCertificate in Office Administration/Secretarial
LicensesValid code 8 driver’s license (Advantageous)
Experience2 -years relevant experience in customer service within a corporate environment & office administration/secretarial. Computer literate, proficiency in MS Word, MS Excel & MS Outlook (Intermediate skill-level)

KPA's

Please note that Correspondence will only be limited to Short-Listed Candidates.

Bidvest FM is committed to the Achievement and Maintenance of Equity in Employment.

  1. Role Purpose

To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers;

  1. Main Outputs
  • Ensures high level switchboard operation service.
  • Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
  • Updates information promptly on the directory system and continuously update the database.
  • Responds to calls that return to the board unanswered and assists callers with alternative extensions.
  • Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
  • Handles client complaints and queries and provides prompt feedback.
  • Keeps an open channel of communication with fellow staff and builds team spirit
  • Manage & co-ordinate all conference facilities, boardroom bookings as and when required
  1. Key Competencies

The right person must have the following competencies: –

  • Have broad office administration knowledge with a strong focus on quality standards, safety standards & customer relationship management
  • Approachable, Friendly and energetic.
  • Ability to work under pressure.
  • Must be patient
  • Must be punctual and reliable.
  • Have planning skills and be organized
  • Be deadline driven
  • Innovation orientated
  1. Qualifications and Skills

The Applicant must meet the following requirements: –

  • Grade 12
  • Certificate in Office Administration/Secretarial
  • 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
  • Computer literate, proficiency in MS Word, MS Excel & MS Outlook (Intermediate skill-level)
  • Valid code 8 driver’s license (Advantageous)
  • Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems


Contact: Sandra Moodie
Senior Manager – People Management
Email: AbsaOperations@BidvestFM.co.za



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