KPA's

Please note that Correspondence will only be limited to Short-Listed Candidates.

Bidvest FM is committed to the Achievement and Maintenance of Equity in Employment.

1. Role Purpose

To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers;

2. Main Outputs

• Ensures high level switchboard operation service.
• Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
• Updates information promptly on the directory system and continuously update the database.
• Responds to calls that return to the board unanswered and assists callers with alternative extensions.
• Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
• Handles client complaints and queries and provides prompt feedback.
• Keeps an open channel of communication with fellow staff and builds team spirit
• Manage & co-ordinate all conference facilities, boardroom bookings as and when required

3. Key Competencies

The right person must have the following competencies: –

• Have broad office administration knowledge with a strong focus on quality standards, safety standards & customer relationship management
• Approachable, Friendly and energetic.
• Ability to work under pressure.
• Must be patient
• Must be punctual and reliable.
• Have planning skills and be organized
• Be deadline driven
• Innovation orientated

4. Qualifications and Skills

The Applicant must meet the following requirements: –

• Grade 12
• Certificate in Office Administration/Secretarial
• 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
• Computer literate, proficiency in MS Word, MS Excel & MS Outlook (Intermediate skill-level)
• Valid code 8 driver’s license (Advantageous)
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

Contact: Sandra Moodie
Senior Manager – People Management
Email: AbsaOperations@BidvestFM.co.za