Switchboard Operator
NB: Correspondence will only be limited to shortlisted candidates.
Bidvest Facilities Management is committed to the Achievement and Maintenance of Equity in Employment.
1. ROLE PURPOSE
To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers.
2. KEY ELEMENTS REQUIREMENTS
· Ensures high level switchboard operation service.
· Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
· Updates information promptly on the directory system and continuously update the database.
· Responds to calls that return to the board unanswered and assists callers with alternative extensions.
· Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
· Handles client complaints and queries and provides prompt feedback.
· Keeps an open channel of communication with fellow staff and builds team spirit
· Manage & co-ordinate all conference facilities, boardroom bookings as and when required
· Ensures high level switchboard operation service.
· Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
3. REQUIRED KNOWLEDGE:
The Applicant must meet the following requirements:
· Certificate in Receptionist/Administration/Secretarial
· Matric (Senior Certificate)
· Valid SA Drivers License
· 2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
· Administration/Reception/Switchboard training ideally in a customer orientated environment
· MS Word, MS Excel & MS Outlook
· Result Oriented
· Attentive To Detail
· Stress Tolerant
· Good Written Communication
· Customer/Client Focused
· Ability To Dealing With Ambiguity
· Interactive Reasoning
· Planning & Scheduling
· Teamwork & Partnering
· Relationship Building
· Good Listening Skills
· Excellent Oral Communication
Email: Recruitment1@bidvestfm.co.za
Job Features
Occupational level | Semi - Skilled |
Department | Service Delivery |
Location | Bloemfontein |
Closing Date | 25 June 2022 |