Switchboard Operator

Posted 1 month ago

NB: Correspondence will only be limited to shortlisted candidates.
Bidvest Facilities Management is committed to the Achievement and Maintenance of Equity in Employment.

1.     ROLE PURPOSE
To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers.


2. KEY ELEMENTS REQUIREMENTS

·       Ensures high level switchboard operation service.
·       Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
·       Updates information promptly on the directory system and continuously update the database.
·       Responds to calls that return to the board unanswered and assists callers with alternative extensions.
·       Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
·       Handles client complaints and queries and provides prompt feedback.
·       Keeps an open channel of communication with fellow staff and builds team spirit
·       Manage & co-ordinate all conference facilities, boardroom bookings as and when required
·       Ensures high level switchboard operation service.
·       Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

3. REQUIRED KNOWLEDGE:

The Applicant must meet the following requirements:

·       Certificate in Receptionist/Administration/Secretarial
·       Matric (Senior Certificate)
·       Valid SA Drivers License
·       2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
·       Administration/Reception/Switchboard training ideally in a customer orientated environment
·       MS Word, MS Excel & MS Outlook
·       Result Oriented
·       Attentive To Detail
·       Stress Tolerant
·       Good Written Communication
·       Customer/Client Focused
·       Ability To Dealing With Ambiguity
·       Interactive Reasoning
·       Planning & Scheduling
·       Teamwork & Partnering
·       Relationship Building
·       Good Listening Skills
·       Excellent Oral Communication

Email: Recruitment1@bidvestfm.co.za

Job Features

Occupational levelSemi - Skilled
DepartmentService Delivery
LocationBloemfontein
Closing Date25 June 2022

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