Floor Manager

Posted 4 weeks ago

NB: Correspondence will only be limited to shortlisted candidates.
Bidvest Facilities Management is committed to the Achievement and Maintenance of Equity in Employment.

1.  ROLE PURPOSE

The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.

2. KEY ELEMENTS REQUIREMENTS

Operations:
·       Meeting room preparation- layout in line with client requests
·       Ensure adequate amounts of stationery in the allocated areas’ meeting rooms
·       Daily floor walks for both visitor area and office area
·       Monitoring and reporting on space usage
·       Auditing pause areas, including printer stock
·       Visual inspection to ensure maintenance standards
·       Ensure cleaning standards are maintained
·       AV support in meeting rooms, excluding technical aspects
·       Providing general support for the designated area
·       TV support and changing of DSTV channels
·       Floor audit tracking
·       Hot Desk Locker Process and Allocation as per Bank policy
·       Health and Safety compliance.

Customer relationships:
·       Develop effective and customer focused and proactive relationships at all levels in the customer chain.  Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety
·       Weekly checks of first aid boxes are as required
·       Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.
·       Quality Standards
·       Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library:
·       Complete daily Checklists and keep records
·       Carry out random inspections to check status and take corrective action as required.

Work Order management:
Communicate and liaise with key stakeholders in respect of outstanding works orders

3. REQUIRED KNOWLEDGE:

The Applicant must meet the following requirements:
·       Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
·       Matric (Senior Certificate)
·       Valid SA Driver’s License
·       3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
·       General Maintenance knowledge would be advantageous
·       Facilities Management, CRM, Property Management & Financial Management
·       MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
·       Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES:
·       Initiative/Proactivity
·       Deadline Driven & Highly Motivated
·       Stress Tolerant
·       Excellent Written Communication
·       Supervisory Skills
·       Subordinates Capacity Building
·       Customer Focus
·       Negotiation Skills
·       Analytical Skills
·       Planning/Scheduling/Objective Setting
·       Teamwork & Partnering
·       Relationship Building
·       Interactive Reasoning
·       Excellent Oral Communication

Email: Recruitment1@bidvestfm.co.za

Job Features

Occupational levelJunior Management
DepartmentCustomised Solutions
LocationPort Elizabeth
Closing Date18 May 2022

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